Managing the unexpected : Resilient performance in an age of uncertainty / WEICK, Karl E. ; SUTCLIFFE, Kathleen M.

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Managing the unexpected : Resilient performance in an age of uncertainty / WEICK, Karl E. ; SUTCLIFFE, Kathleen M.

Book

WEICK, Karl E | SUTCLIFFE, Kathleen M.

Published by John Wiley - 2007 , 2nd ed.

Library: Paris Champerret

Source : Syracuse

Item type: Book
Language: English

Publication year: 2007
Edition no.: 2nd ed.

ISBN: 978-0-7879-9649-9

Note

Notes

Regions: GENERAL

Why are some organizations better able than others to maintain function and structure in the face of unanticipated change ? The authors answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations.

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