- Item type
- Ebook
- Language
- English
- Publication year
- 2019
- Edition no.
- 4th ed.
- ISBN
- 9782326057173
- Note
"The classic Marketing Management is an undisputed global best-seller an encyclopedia of marketing considered by many as the authoritative book on the subject. This third European edition keeps the accessibility, theoretical rigour and managerial relevance the heart of the book - and adds:
· A structure designed specifically to fit the way the course is taught in Europe.
· Fresh European examples which make students feel at home.
· The inclusion of the work of prominent European academics.
· A focus on the digital challenges for marketers.
· An emphasis on the importance of creative thinking and its contribution to marketing practice.
· New in-depth case studies, each of which integrates one of the major parts in the book.
This textbook covers admirably the wide range of concepts and issues and accurately reflects the fast-moving pace of marketing in the modern world, examining traditional aspects of marketing and blending them with modern and future concepts.
A key text for both undergraduate and postgraduate marketing programmes." - from publisher
Preface --- PART 1. UNDERSTANDING MARKETING MANAGEMENT --- Chapter 1. Introduction to marketing --- Chapter 2. Understanding marketing management within a global context --- Chapter 3. Developing marketing strategies and plans --- Chapter 4. Managing digital technology in marketing --- Part 1 Case study: Virgin Atlantic --- PART 2. CAPTURING MARKETING INSIGHTS --- Chapter 5. The changing marketing environment and information management --- Chapter 6. Managing market research and forecasting --- Chapter 7. Analysing consumer markets --- Chapter 8. Analysing business markets --- Chapter 9. Dealing with competition --- Part 2 Case study: Cheese odour marketing --- PART 3. CONNECTING WITH CUSTOMERS --- Chapter 10. Seeking and developing target marketing differentiation strategies --- Chapter 11. Creating customer value, satisfaction and loyalty --- Chapter 12. Creating and managing brands and brand equity --- Chapter 13. Digital and global brand management strategies --- Part 3 Case study: San Pellegrino: delighting mineral water consumers --- PART 4. SHAPING AND PRICING THE MARKET OFFERING --- Chapter 14. Designing, developing and managing market offerings --- Chapter 15. Introducing new market offerings --- Chapter 16. Developing and managing pricing strategies --- Part 4 Case study: Burberry --- PART 5. COMMUNICATION VALUE --- Chapter 17. Designing and managing marketing communications --- Chapter 18. Mass marketing and personal communications --- Part 5 Case study: Walkers crisps --- PART 6. DELIVERING VALUE --- Chapter 19. Designing and managing integrated marketing channels --- Chapter 20. Managing process, people and physical evidence at the consumer interface --- Part 6 Case study: Apple stores: delivering value --- PART 7. MANAGING MARKETING IMPLEMENTATION AND CONTROL --- Chapter 21. Implementing marketing management --- Chapter 22. Managing marketing metrics --- Part 7 Case study: Unilever: implementing and measuring corporate sustainability..
