ESCP Europe

Fast-paced, focused and implementation-oriented, this book will ensure you structure your outsourcing deals for sustainable long-term success. Effective outsourcing should improve both operational and financial performance. Used well, it can be a huge lever for business transformation. Used badly, it can lead to a disastrous disruption of your business and even your corporate reputation. Despite the current prevalence of outsourcing, few executives have experience of how to decide exactly what activities should be outsourced, how to go about it and importantly how to manage the various stakeholders expectations to best advantage. Smarter Outsourcing explains exactly how to make these decisions effectively, taking full account of complex management and people issues as well as financial imperatives. The authors, both global leaders in outsourcing consulting and implementation, lead you through a clear, balanced and unbiased view of the entire process, showing you how to ask the right questions and make smarter decisions at every stage. They cleverly illustrate how, by using your existing Merger & Acquisition experience, you can achieve business enablement, flexibility and demonstrable success throughout the life of the contract and beyond. from back cover.