Written by best-selling authors in their field, the Fourth Edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations. Approaching the subject from a managerial perspective, this text provides clear and concise coverage of the nature, principles, and practice of operations and process management. from back cover.
Guide to case studies --- Preface --- About the authors --- 1. Operations and processes --- 2. Operations strategy --- 3. Supply network design --- 4. Process design 1 positioning --- 5. Process design 2 analysis --- 6. Product and service design processes ---7. Supply chain management --- 8. Capacity management --- 9. Inventory management --- 10. Resource planning and control --- 11. Lean synchronization --- 12. Quality management --- 13. Improvement --- 14. Risk and resilience --- 15. Project management..
