ESCP Europe

Operations management is important, exciting, challenging and everywhere you look! Important, because it enables organizations to provide services and products that we all need. Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology. Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible. And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations. from publisher.

Guide to operations in practice, examples, short cases and case studies --- Preface --- To the instructor--- To the student--- Ten steps to getting a better grade in operations management --- PART ONE: DIRECTING THE OPERATION --- 1. Operations management --- 2. Operations performance --- 3. Operations strategy --- 4. Product and service innovation --- 5. The structure and scope of operations . Supplement to chapter 5 Forecasting --- PART TWO: DESIGNING THE OPERATION --- 6. Process design --- 7. Layout and flow --- 8. Process technology --- 9. People in operations. Supplement to chapter 9 Work study --- PART THREE: DELIVER --- 10. Planning and control --- 11. Capacity management. Supplement to chapter 11 Analytical queuing models --- 12. Supply chain management --- 13. Inventory management --- 14. Planning and control systems. Supplement to chapter 14 Materials requirements planning (MRP) --- 15. Lean operations --- PART FOUR: DEVELOPMENT --- 16. Operations improvement --- 17. Quality management Supplement to chapter 17 Statistical process control --- 18. Managing risk and recovery --- 19. Project management --- Notes on chapters --- Useful websites..