ESCP Europe

This Eleventh Edition of the bestselling "bible" of project management maintains the streamlined approach of the prior editions and moves the content even closer to PMI®s Project Management Body of Knowledge (PMBOK®). New content has been added to this edition on measuring project management ROI, value to the organization and to customers, and much more. The capstone "super" case on the "Iridium Project" has been maintained, covering all aspects of project management. Increased use of sidebars throughout the book helps further align it with the PMBOK and the Project Management Professional (PMP®) Certification Exam. This new edition features significant expansion, including more than three dozen entirely new sections and updates on process supporting; types of project closure; project sponsorship; and culture, teamwork, and trust. This comprehensive guide to the principles and practices of project management: Offers new sections on added value, business intelligence, project governance, and much more Provides twentyfive case studies covering a variety of industries, almost all of which are realworld situations drawn from the authors practice Includes 400 discussion questions and more than 125 multiplechoice questions Serves as an excellent study guide for the PMP Certification Exam (PMI, PMBOK, PMP and Project Management Professional are registered marks of the Project Management Institute, Inc.)

TABLE OF CONTENTS Preface xxi 1 OVERVIEW 1 2 PROJECT MANAGEMENT GROWTH: CONCEPTS AND DEFINITIONS 37 3 ORGANIZATIONAL STRUCTURES 91 4 ORGANIZING AND STAFFING THE PROJECT OFFICE AND TEAM 141 5 MANAGEMENT FUNCTIONS 191 6 MANAGEMENT OF 'YOUR' TIME AND STRESS 285 7 CONFLICTS 295 8 SPECIAL TOPICS 319 9 THE VARIABLES FOR SUCCESS 365 10 WORKING WITH EXECUTIVES 383 11 PLANNING 411 12 NETWORK SCHEDULING TECHNIQUES 493 13 PROJECT GRAPHICS 555 14 PRICING AND ESTIMATING 571 15 COST CONTROL 629 16 TRADE-OFF ANALYSIS IN A PROJECT ENVIRONMENT 715 17 RISK MANAGEMENT 741 18 LEARNING CURVES 817 19 CONTRACT MANAGEMENT 839 20 QUALITY MANAGEMENT 873 21 MODERN DEVELOPMENTS PROJECT MANAGEMENT 927 22 THE BUSINESS OF SCOPE CHANGES 949 23 THE 'PROJECT' OFFICE 955 24 MANAGING CRISIS PROJECTS 971 25 THE RISE, FALL, AND RESURRECTION OF IRIDIUM: A PROJECT MANAGEMENT PERSPECTIVE 987 Appendix A. Solutions to the Project Management Conflict Exercise 1025 Appendix B. Solution to Leadership Exercise 1031 Appendix C. Dorale Products Case Studies 1037 Appendix D. Solution to the Dorale Products Case Studies Answers 1049 Appendix E. Crosslisting of PMBOK to the Text 1055 Author Index 1061 Subject Indexed.