ESCP Europe

Item type

Study and report

Dissertation

• MIT Industry Transformation Management

Language

English

Publication date

2024

Contributors

Stal-Le Cardinal, Julie. Research Director

Subjects

KNOWLEDGE MANAGEMENT - AUTOMATION

Needs analysis is a key process for organisations in implementingtheir knowledge management (KM), requiring the appropriate use ofdomain knowledge and the ability to understand stakeholder needs. This research explores LLM-based agents in a RAG architecture for needs analysis. A two-level model was developed and tested on two types of questionnaires: one for managers, collected during interviews at a consulting firm, and the other targeting consultants from previous research. This work shows how LLM agents can overcome the limitations of current methods and offers avenues for their practical implementation in KM environments in order to automate and optimise processes.