"This text presents both a logical path through the activities of operations management and an understanding of the strategic context in which operations managers work. It features worked examples of techniques discussed in the text" by Worldcat.
PART ONE: INTRODUCTION --- 1 Operations management --- 2 The strategic role and objectives of operations --- 3 Operations strategy --- PART TWO: DESIGN --- 4 Process design --- 5 The design of products and services --- 6 Supply network design --- 7 Layout and flow --- 8 Process technology --- 9 Job design and work organization --- PART THREE: PLANNING AND CONTROL --- 10. The nature of planning and control --- 11 Capacity planning and control --- 12 Inventory planning and control --- 13 Supply chain planning and control --- 14 Enterprise resource planning (ERP) --- 15 Lean operations and JIT --- 16 Project planning and control --- 17 Quality planning and control --- PART FOUR: IMPROVEMENT --- 18 Operations improvement --- 19 Failure prevention and recovery --- 20 Matching improvement - the TQM approach --- PART FIVE: THE OPERATIONS CHALLENGE --- 21 The operations challenge..
