ESCP Europe

"The third edition of this highly successful case book has been expanded and updated to reflect the increasing reliance upon comprehensive case material in the teaching of operations management. The text begins with an introduction to analysing operations management cases. Each of the subsequent parts deals with a key area of operations management and begins with an expanded introduction, allowing the book to serve as a stand alone text for introductory operations management courses." - from back cover.

Introduction to operations management case analysis --- PART 1: OPERATIONS MANAGEMENT ---Case 1: Birmingham International Airport --- Case 2: Hogsmeadow Garden Centre --- Case 3: A day in the life of Frederic Gode, Operations Manager, BonPain --- Case 4: Wace Burgess --- Case 5: Concept Design Services --- PART 2: OPERATIONS STRATEGY --- Case 6: New supply chain strategies at old, M&S --- 7: The Norrkoping Plant (A) --- Case 8: The Norrkoping Plant (B) --- Case 9: Jossey Menswear - the supply chain project --- Case 10: Indian Metals Corporation --- PART 3: DESIGN --- Case 11 Cadbury World: Ten years of improvements --- Case 12: The development of the Hovis Crusty White Loaf --- Case 13: Campaign planning for 'Red Nose Day' --- Case 14: Cartes sans Frontieres --- Case 15: The Reltex Project --- Case 16: Benetton Group: The evolution of a network to face global competition --- Case 17: Boys and Boden (A) --- Case 18: Boys and Boden (B) --- Case 19: Cadbury Ltd: A routine investment decision? --- Case 20: RAC Motoring Services --- Case 21: Denby Constabulary --- PART 4: PLANNING AND CONTROL --- Case 22: AEB Mortgage services --- Case 23: I'll Phone you back! --- Case 24: Holly Farm --- Case 25: Ice House Toys --- Case 26: Fresh Salads Ltd: The Iceberg lettuce harvest --- Case 27: Mandexor Memory --- Case 28: Peas --- Case 29: Thompson Telescopes Ltd. --- Case 30: WFA (Water for Africa) --- Case 31: Aylesbury Pressings --- Case 32: The Royal Navy: JIT based ship spares provisioning --- PART 5: SUPPLY NETWORKING --- Case 33: The Smart car and smart logistics --- Case 34: Chichen Run - the poultry supply chain --- Case 35: Marsden Community Stores --- Case 36: Supply chain relationships: Wheatco Ltd and Chemco Ltd (A) --- Case 37: Supply chain relationships: Wheatco Ltd and Chemco Ltd (B) --- Case 38: Supply chain redesign at Finnforest Corp. --- Case 39: E-Commerce in the NHS --- Case 40: NHS Supplies - supply for the National Health Service --- PART 6: QUALITY PLANNING AND CONTROL --- Case 41: Smithy's Brewery --- Case 42: Executive Holloware --- Case 43: Valley District council Cleansing Services --- Case 44: Sun Products Company --- Case 45: FastFlowers.com --- PART 7: IMPROVEMENT --- Case 46: Newtown Customer service centre --- Case 47: Prye, Byll and Runne --- Case 48: Bristol & West Building Society --- Case 49: London Zoo --- Case 50: Bulmers Cider --- Case 51: TPM at Filmco UK --- Case 52: Eurocamp Travel --- Case 53: E-Cab..