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Consultants are called upon more and more to help implement needed organizational changes, fill gaps in workforce capabilities, and solve significant business problems. As the demand for consultants increases, it is critical that practitioners differentiate themselves and understand how they can be most successful, for themselves and their clients. This title details what effective consultants do and provides a step by step process of just how they do it.
Table of Contents Foreword Preface -- About the author Acknowledgments -- 1. Consultants and consulting - From the experts . . . Hiring consultants in a union and rural environment by Betty Hussey, Manager of HR Services, Goodyear Tire & Rubber Company, St. Marys, Ohio -- 2. Managing expectations and goals - From the experts . . . The consultant-client relationship by Cedric Coco, Executive Vice President and Chief People Officer, Brookdale Senior Living Solutions -- 3. Formalizing the agreement: Contracts and proposals - From the experts . . . The importance of written contracts by Kerry Weinger and Peter George, Partners, Baker McKenzie LLP -- 4. Developing a project plan - From the experts . . . Doesnt matter if youre big or small, you need a well-thought-out project plan by Arthur Gilman, former Senior VP and Regional Sales Manager, Dean Witter Financial Services, and current Consultant/Specialist, Fly-in Fishing -- 5. Data collection - From the experts . . . Data collection begins at the beginning by Dr. Linda K. Stroh, Faculty Scholar and Emeritus Professor, Quinlan School of Business, Loyola University Chicago, and Professor/Instructor, University of California, Santa Cruz, and author of Trust Rules: How to Tell the Good Guys from the Bad Guys in Work and Life -- 6. Interviewing - From the experts . . . Listen up! by Denny L. Brown, former Controller, Owens Illinois Corporation; current CEO and President -- 7. Preparing the feedback/assessment report: Moving the client to action - From the experts . . . Quotes from interviews can be valuable additions to a feedback report by Malou Roth, President, People First -- 8. Presenting the findings: Moving from diagnosis to commitment to action - From the experts . . . Presenting the findings by Professor Joe Gittleman, from the platinum-selling recording artists, the Mighty Mighty Bosstones, and Professor, Northern Vermont University, and an independent consultant in the music industry -- 9. Initiating action - From the experts . . . Initiating action by Judith Verhave, Executive Vice President, Global Head of Compensation and Benefits, BNY Mellon -- 10. Ending the project - From the experts . . . Life with consultants: First, prepare for the end by Elaine Patterson, Organization and Leadership Advisor, Breitburn Energy -- 11. Some final thoughts: The basic principles of effective consulting - From the experts . . . Building strong consultant-client relationships at PricewaterhouseCoopers by Raj Tatta, Partner, PricewaterhouseCoopers - Index.
