ESCP Europe

Change by Design explains design thinking, the collaborative process by which the designers sensibilities and methods are employed to match peoples needs, not only with what is technically feasible, but what is viable to the bottom line. Design thinking converts need into demand. Its a human-centered approach to problem solving that helps people and organizations become more innovative and more creative. Introduced a decade ago, the concept of design thinking remains popular at business schools, throughout corporations, and increasingly in the popular pressdue in large part to work of IDEO, the undisputed world leading strategy, innovation, and design firm headed by Tim Brown. As he makes clear in this visionary guidenow updated with addition material, including new case studies, and a new introductiondesign thinking is not just applicable to so-called creative industries or people who work in the design field. Its a methodology that has been used by organizations such as Kaiser Permanente, to increase the quality of patient care by re-examining the ways that their nurses manage shift change, or Kraft, to rethink supply chain management. Change by Design is not a book by designers for designers; it is a book for creative leaders seeking to infuse design thinking into every level of an organization, product, or service to drive new alternatives for business and society.