ESCP Europe

"This new edition has been updated throughout, including new chapter opening cases, extensive revision of the topical chapters on capacity management and lean sychronization, and clearer and fuller integration of the content with the interactive CD-ROM.This is the ideal text for students taking any practically-orientated MBA, executive MBA or executive course in Operations and Process Management".

1. Operations and processes --- 2. Operations strategy --- 3. Supply network design --- 4. Process design 1 positioning --- 5. Process design 2 analysis --- 6. Product and service design processes ---7. Supply chain management --- 8. Capacity management --- 9. Inventory management --- 10. Resource planning and control --- 11. Lean synchronization --- 12. Quality management --- 13. Improvement --- 14. Risk and resilience --- 15. Project management..