ESCP Europe

Our guiding principle in the development of Matching Supply with Demand has been real operations, real solutions. Real operations means that most of the chapters in this book are written from the perspective of a specific company so that the material in this text will come to life by discussing it in a real-world context. Companies and products are simply easier to remember than numbers and equations. We have chosen a wide variety of companies, small and large, representing services, manufacturing, and retailing alike. While obviously not fully representative, we believe that taken together these cases provide a realistic picture of operations management problems today. from preface.

1. Introduction --- 2. The process view of the organization --- 3. Understanding the supply process: evaluating process capacity --- 4. Estimating and reducing labor costs --- 5. Project management --- 6. The link between operations and finance --- 7. Batching and other flow interruptions: setup times and the economic order quantity model --- 8. Variability and its impact on process performance: waiting time problems --- 9. The impact of variability on process performance: throughput losses --- 10. Quality management, statistical process control, and Six-Sigma capability --- 11. Lean operations and the Toyota production system --- 12. Betting on uncertain demand: the newsvendor model --- 13. Assemble-to-order, make-to-order, and quick response with reactive capacity --- 14. Service levels and lead times in supply chains: the order-up-to inventory model --- 15. Risk-pooling strategies to reduce and hedge uncertainty --- 16. Revenue management with capacity controls --- 17. Supply chain coordination --- 18. Sustainable operations --- 19. Business model innovation --- APPENDIXES --- A. Statistics tutorial --- B. Tables --- C. Evaluation of the loss function --- D. Equations and approximations --- E. Solutions to selected practice problems --- GLOSSARY --- REFERENCES --- INDEX OF KEY "HOW TO" EXHIBITS --- SUMMARY OF KEY NOTATION AND EQUATIONS --- INDEX..