ESCP Europe

Item type

Book

Language

anglais

Pages

xxi, 794 p.

Edition

4th ed.

Publication year

2004

Content notes

PART ONE: Introduction --- 1. Operations management --- 2. The strategic role and objectives of operations --- 3. Operations strategy --- PART TWO: Design --- 4. Process design --- 5. The design of products and services --- 6. Supply network design --- 7. Layout and flow --- 8. Process technology ---9. Job design and work organization --- PART THREE: Planning and control --- 10. The nature of planning and control --- 11. Capacity planning and control --- 12. Inventory planning and control ---13. Supply chain planning and control --- 14. Enterprise resource planning (ERP) --- 15. Lean operations and JIT --- 16. Project planning and control --- 17. Quality planning and control --- PART FOUR: Improvement --- 18. Operations improvement --- 19. Failure prevention and recovery --- 20. Managing improvement - the TQM approach --- PART FIVE: The operations challenge --- 21. The operations challenge

"Operations management is important, it is exciting, and it is challenging. It is concerned with creating the products and services upon which we all depend and creating products and services is the very reason for any organization's existence, whether that organization be large or small, manufacturing or service, for profit or not for profit. Operations management is also at the centre of so many of the changes affecting the business world - changes in customer preference, changes in supply networks brought about by internet-based technologies, and changes in the extent of environmental responsibility that we expect from companies. This revised and fully updated edition of Operations Management continues to provide a clear, well-structured and comprehensive treatment of the subject, balancing a logical approach with the insights that come from operations practice around the world" by Wolrdcat.

PART ONE: Introduction --- 1. Operations management --- 2. The strategic role and objectives of operations --- 3. Operations strategy --- PART TWO: Design --- 4. Process design --- 5. The design of products and services --- 6. Supply network design --- 7. Layout and flow --- 8. Process technology ---9. Job design and work organization --- PART THREE: Planning and control --- 10. The nature of planning and control --- 11. Capacity planning and control --- 12. Inventory planning and control ---13. Supply chain planning and control --- 14. Enterprise resource planning (ERP) --- 15. Lean operations and JIT --- 16. Project planning and control --- 17. Quality planning and control --- PART FOUR: Improvement --- 18. Operations improvement --- 19. Failure prevention and recovery --- 20. Managing improvement - the TQM approach --- PART FIVE: The operations challenge --- 21. The operations challenge.