- Item type
- Book
- Language
- anglais
- Pages
- xv, 298 p.
- Publication year
- 2010
- Collection
- Content notes
- PART 1. UNDERSTANDING CONSULTANTS AND CONSULTANCY --- 1. Consultants and consultancy --- 2. Why does anyone buy consultancy? --- 3. Your consulting service --- 4. The three core processes of client-centric consulting --- PART 2. CONSULTING ENGAGEMENTS --- 5. Finding and winning work --- 6. Delivering consulting engagements and satisfying clients --- 7. The alternative approach -- process consulting and facilitation --- 8. Closing engagements and sustaining results --- PART 3 HIGH-PERFORMANCE CONSULTING --- 9. Developing long-term client relationships --- 10. The ethical dimension --- 11. The language of consulting --- 12. Knowing when to say no --- 13. Key consulting tips --- 14. The client's perspective -- buying consultancy Conclusion --- PART 4. ADDITIONAL RESOURCES FOR CONSULTANTS --- A. The tools, processes and materials of a consultancy business --- B. References --- C. Sample proposal letter --- Index.
PART 1. UNDERSTANDING CONSULTANTS AND CONSULTANCY --- 1. Consultants and consultancy --- 2. Why does anyone buy consultancy? --- 3. Your consulting service --- 4. The three core processes of client-centric consulting --- PART 2. CONSULTING ENGAGEMENTS --- 5. Finding and winning work --- 6. Delivering consulting engagements and satisfying clients --- 7. The alternative approach -- process consulting and facilitation --- 8. Closing engagements and sustaining results --- PART 3 HIGH-PERFORMANCE CONSULTING --- 9. Developing long-term client relationships --- 10. The ethical dimension --- 11. The language of consulting --- 12. Knowing when to say no --- 13. Key consulting tips --- 14. The client's perspective -- buying consultancy Conclusion --- PART 4. ADDITIONAL RESOURCES FOR CONSULTANTS --- A. The tools, processes and materials of a consultancy business --- B. References --- C. Sample proposal letter --- Index..
