ESCP Europe

Item type

Book

Language

anglais

Pages

xii, 267 p.

Publication year

1994

Collection

• "Financial Times" Series

ISBN

0-273-60437-6

Content notes

1. Recognising the need for change --- 2. Positioning and capability --- 3. The BPM Journey: Step 1 - Improving current processes --- 4. The BPM Journey: Step 2 - Creating long-term future positioning --- 5. Creating a differentiating customer proposition - The Vision --- 6. The BPM Journey: Step 2 - Radical and innovatory changes to capability --- 7. Barriers to corporate transformation.

“Beyond TQM is customer delight, but how can your organisation transform itself to deliver profitable customer satisfaction? Business Process Management (BPM) is the vehicle through which your organisation can truly achieve market differentiation and corporate transformation. ‘High Value, Low Cost’ illustrates the concept of BPM and maps how processes work in an organisation, it identifies where the problems and failures occur and provides a programme for re-engineering the company’s capability from small scale improvements to radical re-design.”

1. Recognising the need for change --- 2. Positioning and capability --- 3. The BPM Journey: Step 1 - Improving current processes --- 4. The BPM Journey: Step 2 - Creating long-term future positioning --- 5. Creating a differentiating customer proposition - The Vision --- 6. The BPM Journey: Step 2 - Radical and innovatory changes to capability --- 7. Barriers to corporate transformation..