- Item type
- Book
- Language
- English
- Publication year
- 2016
- Edition no.
- 8th ed.
- Contributors
- ISBN
- 978-1-292-09867-8
Were you looking for the book with access to MyOMLab? This product is the book alone and does NOT come with access to MyOMLab. Buy Operations Management, 8th edition with MyOMLab access card (ISBN 9781292098777) if you need access to MyOMLab as well, and save money on this resource. You will also need a course ID from your instructor to access MyOMLab.
Operations management is important, exciting, challenging and everywhere you look!
Important, because it enables organizations to provide services and products that we all need
Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology
Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible
And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.
Table of Contents
Part One
DIRECTING THE OPERATION
Chapter 1 Operations management
Chapter 2 Operations performance
Chapter 3 Operations strategy
Chapter 4 Product and service innovation
Chapter 5 The structure and scope of operations
Supplement to Chapter 5
Forecasting
Part Two
DESIGNING THE OPERATION
Chapter 6 Process design
Chapter 7 Layout and flow
Chapter 8 Process technology
Chapter 9 People in operations
Supplement to Chapter 9
Work study
Part Three
DELIVER
Chapter 10 Planning and control
Chapter 11 Capacity management
Supplement to Chapter 11
Analytical queuing models
Chapter 12 Supply chain management
Chapter 13 Inventory management
Chapter 14 Planning and control systems
Supplement to Chapter 14
Materials requirements planning (MRP)
Chapter 15 Lean operations
Part Four
DEVELOPMENT
Chapter 16 Operations improvement
Chapter 17 Quality management
Supplement to Chapter 17
Statistical process control
Chapter 18 Managing risk and recovery
Chapter 19 Project management
Notes on chapters
Glossary
Index.
