Managing conflict in the workplace is one of the major challenges facing the leaders and managers of modern organizations. This comprehensive Handbook draws together current thoughts and research in conflict management.
Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading conflict from multiple perspectives and cultural orientations, the role of context in conflict and the teaching of conflict management. By enhancing the knowledge base around conflict and conflict management, this Handbook provides guidance to improve human interactions at the individual, dyad, team, organizational and societal levels.
Altogether, the Handbook provides a crucial avenue for researchers and practitioners continued engagement in conflict research and management theory.
PART I: ON THE NATURE OF CONFLICT1. Types of Conflict: The History and Future of Conflict Definitions and TypologiesKaren A. Jehn 2. Beneficial and Detrimental Effects of ConflictSonja Rispens 3. Cooperative and Competitive Conflict Management in Organizations Dean Tjosvold, Alfred Wong and Nancy Yi Feng Chen 4. The Emergence of Intragroup Conflict: Variations in Conflict ConfigurationsM. Audrey Korsgaard, Robert E. Ployhart and Michael D. Ulrich 5. Understanding High-stakes Conflicts Ellen Giebels, Elze G. Ufkes and Kim J. P. M. van Erp 6. Identifying Gaps between the Conceptualization of Conflict and its MeasurementCorinne Bendersky, Julia Bear, Kristin Behfar, Laurie R. Weingart, Gergana Todorova and Karen A. Jehn PART II: ON THE EFFECTS OF CULTURE AND DIVERSITY 7. Power in Teams: Effects of Team Power Structures on Team Conflict and Team Outcomes.Lindred L. Greer 8. Conflict Cultures: A New Frontier for Conflict Management Research and PracticeMichele J. Gelfand, Jesse R. Harrington and Lisa M. Leslie 9. Managing cross-culture conflicts: A close look at the implication of direct versus indirect confrontation Jeanne Brett, Kristin Behfar and Jeffrey Sanchez-Burks 10. National baselines of bullying: A Climato-economic perspective Evert van de Vliert and Ståle Einarsen PART III: CONFLICT WITHIN AND BETWEEN TEAMS 11. The Role of Voice in Managing Conflict Debra L. Shapiro and Ethan Burris 12. Strategies for Developing Trust through Constructive Conflict Resolution in TeamsRandall S. Peterson and Amanda J. Ferguson 13. Conflict and Change in Teams: The Innovative Newcomer Challenge Floor A. Rink and Aimee A. Kane 14. Coping with Intragroup Conflict Frank R.C. De Wit, Karen A. Jehn and Daan Scheepers PART IV: THE ROLE OF COGNITION AND EMOTION 15. Team Mental Models and Intragroup Conflict Katherine Hamilton, Shin-I Shih, Rachel Tesler and Susan Mohammed 16. Conflict, Emotional Intelligence and Emotional Regulation at Work Ashlea C. Troth, Peter J. Jordan and Kristie M. Westerlaken 17. Anger at Work: Examining Organizational Anger Norms Impact on Anger Expression OutcomesRonda R. Callister, Barbara Gray, Donald E. Gibson, Maurice E. Schweitzer and Joo Seng Tan PART V: CONFLICT AND NEGOTIATION 18. Reframing Hierarchical Interactions as Negotiations to Promote Change in Health Care Systems Patricia Satterstrom, Jeffrey T. Polzer and Robert Wei 19. Negotiation Processes as Sources of (And Solutions to) Interorganizational Conflict Elizabeth Long Lingo, Colin M. Fisher and Kathleen L. McGinn 20. Getting Something out of Nothing: Reaping or Resisting the Power of a Phantom BATNADonald E. Conlon, Robin L. Pinkley and John E. Sawyer 21. Lies, Damn Lies,and Negotiation: An Interdisciplinary Analysis of the Nature and Consequences of Deception at the Bargaining Table Bruce Barry and Erin M. Rehel PART VI: ON THE ROLE OF ORGANIZATIONAL CONTEXT22. Approaches to the study of employee’s territoriality, conflict, emotions and well-beingOluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn 23. Ethics in International Business NegotiationsRichard A. Posthuma, Si-Hyun Kim and Roger Volkema 24. Understanding the messy relationship between faultlines and conflictSherry M.B. Thatcher and Pankaj C. Patel PART VII: CONFLICT AND LEADERSHIP 25. Intragroup Conflict and the Interpersonal Leadership Circumplex: Matching Leadership Behaviors to Conflict Types Astrid C. Homan, Marleen Redeker and Reinout E. de Vries26. Conflict at multiple levels: Transformational leadership and followers’ cultural orientationOluremi B. Ayoko and Michael Muchiri PART VIII: LEARNING AND TEACHING CONFLICT MANAGEMENT/NEGOTIATION27. Negotiator Bandwidth Leigh Thompson, Brian Lucas and Erika Hall 28. Mediating Hierarchical Labour Conflicts: Dynamics and Interventions Katalien Bollen and Martin C. Euwema 29. Teaching Negotiation: The State of the Practice Roy J. Lewicki INDEX.
